Any Standard General Delivery ( Royal Mail, DPD, Evri) £4.00 Free– spend over £50.00 Delivery within 4days Door delivery is Monday to Saturday BFPO delivery is possible on Standard Delivery Parcel Locker delivery is possible for Jersey (JE) postcodes .. Important info: Subject to placing your order before specific cut-off times. Details available in the checkout. Any Next Day Delivery (Royal Mail, DPD, Evri) £5.95 Free– spend over £50.00 Delivery is within 2 days. Door delivery is Monday to Sunday (not public holidays). Postcode exclusions may apply. Important : Subject to placing your order before specific cut-off times. Details available in the checkout. Any Click & Collect - (Royal Mail, InPost , Evri) (Next Day) £5.95 Free– spend over £50.00 Available at post locker within 2 days. Delivery is Monday to Sunday (not public holidays). Postcode exclusions may apply. Important : Subject to placing your order before specific cut-off times. Details available in the checkout. Any Click & Collect Standard and Evri shop (Royal Mail, InPost , Evri) £4.50 Free– spend over £50.00 Available at post locker within 4 days. Delivery is Monday to Sunday (not public holidays). Postcode exclusions may apply. Important : Subject to placing your order before specific cut-off times. Details available in the checkout.

UK Standard Delivery 4-6 working days (Delivery days Monday to Saturday)

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

Sorry an item's missing; please double check it's on your order confirmation, check your emails (including junk/spam) to see if you've been sent an email about it going out of stock or your order could be arriving in more than one parcel. If none of these apply and your expected delivery date has passed, then please head over to our Contact Us section within 14 days of your order being delivered and we will sort it for you.

Some of our items do come back in stock, so keep checking back!

To get this fixed for you ASAP, please head over to our Contact Us page or use the live chat. When you message, please include the following information:
Your name
Order number
Product name and code of the item ordered
Product name and code of the item received
Picture of the incorrect item and a description of the incorrect item received
If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.
Please do not return the item to us without speaking to our Customer Care team.

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us page to help us get this fixed for you ASAP. When you first contact us please include the following information; Your Name Order Number Product Name and Code Picture of the fault and a Description of the fault. The product name and code can be found on your order confirmation email.

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes to your address.

Return About ADLUXE UK returns policy This Returns Policy applies to goods ordered online at www.adlfashions.com under a contract with Online Adluxeuk. Read all about our 28-day. Read Policy Read more on how to create a return and send back to us View Details Returning directly to a brand? Click here for more information Please visit our main Customer Care help Page if you can’t find what you are looking for return policy Start a return now If you chose refund to original payment method, this will be processed back to the payment method used when placing the order. As soon as we receive your order back we get to work on processing your return and issuing the refund back to the refund method that was selected when logging the return. Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items. But You've got 28 days to send something back to us from the day you receive it. If you’ve received an item that’s not in perfect condition please head over to our  Contact Us  section so we can get this fixed for you. No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof. Items must be unwashed, unworn and with the original labels still attached Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. Repack your items. Login to our returns portal. You will need your order number and email/postcode. Select your preferred return option (Print returns label at home or in store options). Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage! Keep an eye on your return tracking. You'll get an email once we receive your returned item.

If you experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your boohoo account. If the above doesn't help, your Credit Card Company or bank will have more information. If using PayPal, please contact PayPal directly if your payment has been declined.