FAQ

For customer account security we do not allow change of email address. contact us if you have any issues or use the chat.

Log in your account, select "addresses" to add a new one or edit an existing one.

You can choose how you'd want us to contact you. If you don't want to hear about great new offers, just simply log into your account, click on contact preferences and untick the boxes.

If you know your password its simple! Log into your account using your current password, then under the account information section, you have the option to change your password. If you've forgotten your password, at the account log in page select the forgotten password option and follow the steps to reset. If that doesn't work, please get in touch by going to the 'contact us' tab on this page.

Log into your account, select payment details and either add, delete or edit your payment options.

You can track your order here
Your order number will be on your dispatch email, parcels can only be tracked after they've been dispatched. Deliveries are made between 8am and 9pm. On the rare occasion deliveries are delayed due to unforeseen circumstances, most arrive the following day.

UK Standard Delivery 4-6 working days (Delivery days Monday to Saturday)

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

Sorry an item's missing; please double check it's on your order confirmation, check your emails (including junk/spam) to see if you've been sent an email about it going out of stock or your order could be arriving in more than one parcel. If none of these apply and your expected delivery date has passed, then please head over to our Contact Us section within 14 days of your order being delivered and we will sort it for you.

Some of our items do come back in stock, so keep checking back!

To get this fixed for you ASAP, please head over to our Contact Us page or use the live chat. When you message, please include the following information:
Your name
Order number
Product name and code of the item ordered
Product name and code of the item received
Picture of the incorrect item and a description of the incorrect item received
If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.
Please do not return the item to us without speaking to our Customer Care team.

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us page to help us get this fixed for you ASAP. When you first contact us please include the following information; Your Name Order Number Product Name and Code Picture of the fault and a Description of the fault. The product name and code can be found on your order confirmation email.

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes to your address.

We often have promos running on our website, please remember to apply the promo when at the checkout and to enter any promo code exactly as displayed on the website. If you have a promo code/discount code please enter it at the billing and payment step of the checkout – it can’t be applied on an order that has already been placed. Having issues redeeming your discount? Your code might have expired. You can only use one code at a time. Some of our codes only work when you select a specific delivery option such as our next-day delivery service. Double check you haven't mistyped the code. Check you've only picked products valid in the promotion.

If you experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your boohoo account. If the above doesn't help, your Credit Card Company or bank will have more information. If using PayPal, please contact PayPal directly if your payment has been declined.

Just add your code to the ‘Redeem Gift Voucher’ box and enter the 'Pin' at checkout and hit apply. It’s as easy as that! If the value of your order is less than the value of your gift voucher, the balance remains for next time. Please note, gift cards are not currently available for purchase but will be back up and running soon.

We have updated our privacy notice to ensure we’re complying with new changes in data protection law. You can find out more about your rights, choices and how we use your information in our new Privacy Notice. These rights include the ability to control your marketing preferences. You can tell us you no longer wish to continue receiving marketing information from us at any time. If you would like to update your contact preferences you can do this by logging into My Account and editing your ‘Contact Preferences’. If you’ve forgotten your password, at the account log in page select the forgotten password option and follow the steps to reset. If that doesn't work, please get in touch by going to the 'contact us' tab on this page. If you don’t have an account you can also unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing emails. Please allow up to a week for this to be processed. If you have any other queries in relation to how your data is managed you can contact our Data Protection Officer at legal@adlfashions.com

IMPORTANT LEGAL NOTICE! These are the legal terms and conditions under which we or the Concessionaire Brands supply the products (“Products”) listed on our website www.adlfashions.com (“our site”) to you. Please read these terms and conditions (“Terms and Conditions”) carefully before ordering any Products from our site. By placing an order to purchase any or our Products, you agree to be bound by these Terms and Conditions together with our Website Terms Of Useour Privacy Policy, our Privacy Notice,and our Return Policy , regardless of whether or not you choose to register with us. These Terms and Conditions tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

OUR RETURNS POLICY If you are a customer in the UK or the European Union (EU), you get 14 calendar days under law to cancel your order if you change your mind. However, we may, in our sole discretion, offer you a longer period for returns from time to time. This cancellation period starts from the day after you receive your order. If your order is split into more than one delivery, then the cancellation period will start on the day after you have received all of the Products in your order. Find out how to return your Product(s) at paragraph 5 below. If you receive faulty Products, you may also have a right to return these Products and to ask us to repair or replace them, or get a refund. Further details on this are set out below. Please note that, with the exception of any Products which are faulty (for which, see paragraph 2 below): Any Product(s) returned must be sent to us within 14 days from the date you notify us of your intention to return the Product(s). Returned Products should be sent back to us in their original condition, together with the original packaging and all tags. All Products are inspected on return. When trying on clothing, please be careful with the Product (e.g. don’t apply excessive force when pulling zips) and don’t wear products that could mark or scent a Product (such as make-up, fake-tan, perfume, deodorant, cologne etc.). Returned Products must be unworn and unwashed. We will not accept returned Products that show any signs of having been worn or washed, including where the Products are stained or otherwise marked or damaged. If a Product is returned to us that has been worn, used, damaged, or is otherwise in an unsaleable condition, we reserve the right to refuse your refund. Alternatively, we reserve the right to reduce your refund value to reflect any reduction in the value of a Product.